Google Business Messages

Engage your audience through Google Business Messages by leveraging teams of agents to support and sell to customers who reach out through your Google Business Profile.

• Manage incoming conversations - greet customers, communicate availability, and direct them to the appropriate agent or department.
• Respond to chats - transfer customers, generate support tickets, or process their orders.
• Supervise and report on conversations - assess agent performance, maintain visibility over their chats, and intervene when necessary.
• Implement business processes - customize Google Business Messages to suit your business needs and enhance overall efficiency.