Use teams of agents to connect with your audience, generate leads, and cultivate lasting customer relationships on one of the world's most popular messaging platforms.
- Handle incoming conversations - greet customers, inform them of your availability, and direct them to the appropriate agent or department.
- Respond to chats - transfer customers, create support tickets, or process their orders.
- Supervise and report on conversations - assess agent performance, maintain complete visibility over their interactions, and intervene as needed.
- Telegram Marketing - nurture leads, send messages for abandoned carts, newsletters, and promote additional services.
- Transactional notifications - keep customers informed with appointment reminders, payment receipts, and delivery updates.
