Utilise multiple agents to talk to your customers on Instagram. Take advantage of its
popularity to connect, sell, and help customers through messages.
- Manage incoming chats - greet customers, inform them if you're unavailable, and direct
them to the right agent or department.
- Respond to messages - move customers to different agents, create support requests, or
complete their orders
- Supervise and report on conversations - review how well your agents are doing, see all their
chats, and step in when needed.
- Use Instagram for marketing - engage with ad campaigns, nurture leads, send messages about
abandoned carts, newsletters, and offer additional services.
- Implement business processes - tailor Instagram to benefit your business and streamline your
operations.
