Viber

Utilize teams of multiple agents to engage with your customers on Viber, generating leads and fostering long-lasting relationships on this popular messaging platform.

• Handling inbound conversations - Welcome customers, inform them of your availability, and direct them to the appropriate agent or department.
• Responding to chats - Transfer customers, create support tickets, or process their orders promptly.
• Conversation Supervision and Reporting - Analyze agent performance, maintain full visibility over conversations, and intervene as necessary.
• Viber Marketing - Nurture leads, send personalized messages for abandoned carts, newsletters, and offer additional services.
• Transactional notifications - Keep customers informed with timely appointment reminders, payment receipts, and delivery updates.