Leverage teams of agents to engage with your audience, generate leads, and foster enduring customer relationships on the most popular messaging channel in Japan, Taiwan, and Thailand.
- Handling inbound conversations - Extend warm welcomes to customers, provide information about availability, and direct them to the appropriate agent or department for assistance.
- Responding to chats - Seamlessly transfer customers, create support tickets, or process orders promptly to ensure customer satisfaction.
- Conversation Supervision and Reporting - Evaluate agent performance, maintain complete visibility over conversations, and intervene as needed to uphold service standards.
- Marketing Analytics - Assess campaign effectiveness and strategize for improvement to maximize marketing impact.
- Transactional notifications - Keep customers informed with timely updates such as appointment reminders, payment receipts, and delivery updates.
- Business process implementation - Tailor Facebook Messenger to suit your business needs and optimize operational efficiency.
