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Digital-eKYC

Digital eKYC

Make KYC simple with step-by-step guidance and collecting documents on WhatsApp. Save time and improve completion rates with video KYC available anytime. Make customers happy with smooth onboarding, providing faster access to your services.

notification

Convey Transactional Notifications:

Use WhatsApp to ensure that customers stay informed about their financial transactions and obligations. It holds the ability to effectively handle straightforward and routine customer inquiries, such as balance inquiries and sending reminders for credit card bill payments.

End-to-End-Encryption

End-to-End Encryption:

Incorporate multi-level security options with end-to-end encryption by WhatsApp since the BFSI industry has chosen for digitalization of the process because massive financial frauds take place on a regular basis. Verify yourself before performing cash payment, transactions, or other operations.

Opt-In-and-Spam

User Opt-In and Spam Prevention:

In the BFSI sector, prioritizing the prevention of fraud and spam is absolutely essential in order to cater to consumers effectively. Gaining user consent is a key factor in establishing a professional and secure WhatsApp service

24-7-Support

24/7 Customer Support

Offer 24/7 help for all fund-related questions, transactions, and renewals using chatbots. Ensure customer satisfaction by providing quick and accurate responses, enabling hassle-free financial interactions anytime, anywhere.

Empowering FinTech Conversations: Pay, Invest,
Engage - All in One Chat!

Enable customers to conveniently pay EMIs, premiums, buy stocks, and make deposits through chat

Boost conversion of payment messages with seamless 1-click bill payment across multiple channels

Drive customer engagement with timely alerts, personalized portfolio advice, tailored offers, and product comparisons

Onboarding Made Easy: Chat, Verify, Activate - in No Time!

  • ✔️  Simplify the onboarding process by replacing Complex form filling and document collection with effortless chat interactions
  • ✔️  Facilitate KYC verification, customer onboarding, and activation through messaging, voice, and video. Achieve a significant 26% reduction in onboarding time
Onboarding-Made-Easy


Frequently Asked Question


A finance or banking chatbot encompasses a spectrum of capabilities, from straightforward, predefined journeys for common queries to sophisticated AI-driven conversations. These chatbots are trained on industry-specific data and scenarios within the banking, financial services, and insurance (BFSI) sector.

Intuitive and Convenient: A finance chatbot offers customers an intuitive and self-serve channel, available 24/7, for transactions, advice, and product exploration. Wide Engagement: With conversational AI, financial service providers can engage customers across 30+ messaging channels, catering to commerce, marketing, and support needs. Meaningful Digital Experiences: Deliver meaningful digital experiences to customers at scale, ensuring easy onboarding, accelerated transactions, simplified service requests, and elevated support quality.

A: Yes, WhatsApp can be utilized for marketing and promotional activities in the BFSI industry. Companies can share updates about new products, exclusive offers, investment opportunities, and financial tips to engage customers and nurture leads. However, it is important to follow WhatsApp's policies and guidelines for marketing purposes.

A: To maximize the benefits of WhatsApp, BFSI companies should focus on providing personalized customer experiences, ensuring timely responses to customer queries, maintaining data privacy, leveraging automation for routine tasks, and continuously adapting to customer needs and preferences.

Explore WhatsApp automation for BFSI with anantya.ai