Offer exceptional customer support using a
unified Whatsapp Inbox

offer-exceptional-customer

With Anantya.ai's exclusive agent dashboards, your agents can effortlessly track the progress of their interactions, evaluate their overall key performance indicators (KPIs), and measure customer satisfaction (CSAT) in a single glance, without the need to sift through irrelevant data.

Empower your agents with the ability to view the number of active chats, as well as the status of chats waiting for their attention and other Agents. Access all the required information at your fingertips by using filtering tools that agents can customize to organize conversations by status, customer satisfaction scores, and dates.

Our advanced technology enables your agents to focus on what truly matters - delivering exceptional customer service. By providing them with the tools to measure and reflect on their performance, they can identify areas for improvement and make data-driven decisions to enhance the customer experience.

Invest in Anantya.ai's agent dashboards and equip your team with the resources they need to excel in their roles. With our user-friendly interface and comprehensive analytics, your agents can stay on top of their game and exceed customer expectations.

Offer exceptional customer support using a
unified Whatsapp Inbox

offer-exceptional-customer

Assign agents to create firm customer relationships

Cultivate strong customer relationships by enabling agents to address multiple queries from a single interface, leveraging intelligent routing and workflows to auto-assign chats to agents with the appropriate skills and bandwidth, and utilizing canned responses and auto replies to respond quickly and efficiently to common inquiries.

relationships

Enhance Agent Performance via
Measuring & Analyzing

Track agent performance
Real-time conversation
Manage traffic efficiently
Get Performance insights
Higher Customer Satisfaction

Deliver Exceptional Customer Experiences
with a Unified Customer View

Attributes to Enhance Agent
Experience

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Multi-level thesis

Create distinct views for admins, managers, and agents. Assign roles, control access, and effectively manage teams.

Standardized Templates

Utilize highly structured messaging (HSM) templates to send WhatsApp messages that encourage action.

Pause chats & nudge inactive clients

Put conversations on pause until you resolve the issue. Encourage idling customers to pick up the conversation and settle every issue

Configurable APIs and integrations

Integrate with help desk and CRM platforms like Leadsquared, Zendesk, Freshdesk, Salesforce, and Zoho,etc.

Empower Managers

Admin and managers should be given more authority so they can govern chats without negatively impacting the customer experience.

Identify chats for later use

Mark vital conversations that need attention or can be consulted later to handle related questions.



Frequently Asked Question


A: Anantya.ai's features make communication easier, streamline workflows, and enhance collaboration, resulting in improved team productivity.

A: Agent dashboards help agents track their interactions, evaluate their performance, measure customer satisfaction, and make informed decisions to enhance the customer experience.

A: Yes, Anantya.ai seamlessly transitions chatbot conversations to live agents while preserving the context, providing a seamless customer experience and personalized assistance.

A: Yes, Anantya.ai allows marking vital conversations for attention or later consultation, ensuring consistent support and handling related questions.

A: Anantya.ai gives managers increased authority to manage chats effectively without compromising the customer experience, ensuring efficient team management.