29%

Faster response to customer queries

60X

Improvement in one time resolution

70%

Queries resolved without any agent

18%

Higher CSAT score

Don’t Keep Your Customers Waiting

  • ✔️  Resolve your customers' queries effectively by offering quick solutions to key questions such as order status, delivery updates, payment reminders, and more.
  • ✔️  Save valuable time for your customers by making help articles and FAQs easily accessible with just a single click, ensuring they can find the information they need effortlessly.
  • ✔️  Deliver support-related information that is clear, concise, and actionable, empowering your customers to take the necessary steps for a seamless experience.
Scale Your Automation Efforts

Efficiently handle any number of customer inquiries by automating customer support, empowering self-service options, and elevating the overall customer experience.

Smart
Agent
Routing

Resolve 80% of your customer queries and route complex issues to support agents
based on their
workload.

24/7 Customer Support

Be available 24x7 for your customers to resolve queries and address requests and complaints to drive customer retention.

...
No Code Chatbot Templates

Save time and effort with our ready-to-use, no-code chatbot templates. Businesses customize the templates to fit your specific needs and brand identity.

Subscribe Newsletter For
Latest Update

Download your FREE guide that explains how to use WhatsApp Business API for better customer support.

subscribe-newsletter
Automated-Chatbot

Make Customer Support Proactive & Smart with Automated Chatbots

  • ✔️  Anticipate your customers' pain points and proactively inform them about service delays, product installation updates, and more using smart chatbots.
  • ✔️  Reach out to customers to ensure they found answers to their queries through FAQs and other resources, providing personalized support when needed.
  • ✔️  Reduce product returns and exchanges by offering informative buying guides that provide clarity to shoppers before they make a purchase decision.

Unleash Agent Superpowers for Unbeatable Customer Support!

  • ✔️  Foster teamwork and collaboration among agents by providing a unified inbox, where they can collectively address complex customer issues and seek assistance from one another.
  • ✔️  Enable seamless collaboration by allowing agents to share canned responses and transfer customers to specialized teams or colleagues for in-depth support.
  • ✔️  Boost productivity by providing real-time assistance within the unified inbox, ensuring agents have the support they need to deliver exceptional customer service.
121

Frequently Asked Questions

Q: What is WhatsApp for customer support?
A: WhatsApp for customer support refers to using the popular messaging app, WhatsApp, as a platform to provide assistance and support to customers. It allows businesses to engage in real-time conversations, answer queries, provide information, and offer personalized assistance through the app.
Q: How can customers reach customer support on WhatsApp?
A: Customers can reach customer support on WhatsApp by simply adding the business's WhatsApp number to their contacts and initiating a conversation. Some businesses also provide WhatsApp chat buttons on their website or app, making it easy for customers to start a conversation with support agents.
Q: Is WhatsApp for customer support available 24/7?
A: The availability of customer support on WhatsApp depends on the business. While some businesses offer 24/7 support, others may have specific operating hours. It's important to check with the business or refer to their website for their support availability.
Q: Can I receive automated responses on WhatsApp for customer support?
A: Some businesses use automated responses, also known as chatbots, to handle common queries and provide quick assistance. These automated responses can provide basic information, gather customer details, and direct customers to relevant resources.
Q: Can I use WhatsApp for returns, refunds, or order cancellations?
A: WhatsApp can be used for various customer support activities, including processing returns, refunds, or order cancellations. Businesses may have specific guidelines and procedures for such requests, and customers can discuss their specific needs with support agents on WhatsApp.

Instant Support Just a Click Away!

Experience the convenience of on-demand support whenever your Customers need it.

Chat with us