WeChat

Leverage teams of agents to engage with your audience, generate leads, and cultivate enduring customer relationships on China's premier messaging platform.

• Handling inbound conversations - Greet customers warmly, inform them of your availability status, and direct them to the appropriate agent or department.
• Responding to chats - Efficiently transfer customers, generate support tickets, or process their orders promptly.
• Conversation Supervision and Reporting - Evaluate agent performance, maintain complete visibility over conversations, and intervene when necessary.
• Business process implementation - Tailor WeChat to align with your business objectives and enhance operational efficiency