How WhatsApp Business API Can Improve Government Employment Services
We all know there is a huge craze in India for government jobs, and securing one is a dream for many. But what we don't know is that nearly 220 million people applied for government jobs in 2014-2022, out of which only 722,000 were selected.
But apart from being selected for a government job, one of the toughest tasks for the students is applying for it and filling out the forms. The government of India is still following an age-old application process, which makes things tougher for freshers of this generation to fill it out correctly without getting any elder’s help.
Why not simplify these things by using "WhatsApp?" Government’s employment departments can communicate directly with their citizens and increase the effectiveness of employment-related tasks by using the WhatsApp Business API.
With this integration, the government can provide citizens with adaptable and more efficient method for applying for jobs.
Send notifications of jobs
With more than 2 billion users WhatsApp is the most used messaging app; the government can use WhatsApp Business API to reach thousands of citizens at once. Be it for sending job notifications or for any other updates like
- Job openings
- Application deadlines
- Interview dates
- Skill development programs
Other than getting job vacancy news from newspapers, citizens can register themselves on specific sites and departments through WhatsApp to get instant notifications of job vacancies and a simplified procedure by which citizens can fill out the forms.
Get quick responses with WhatsApp chatbots
Government offices are often overloaded with tons of queries, and replying to those queries is a tough task which also delays the process. This is where our all-rounder enters, i.e., WhatsApp Chatbot. With the WhatsApp Business API’s automated chatbots, departments can easily handle common queries like:
- How do I apply for a job?
- What documents are needed?
- Status of job applications
This means citizens can get quick responses, freeing up government staff to focus on more complex issues.
Send Updates on Application Status
The government of India can update its citizens about job applications with the help of WhatsApp Business API. This can make the process easier for citizens to know their application status directly through WhatsApp instead of searching the website, then logging in, filling in the data, then result and sometimes due to a lot of traffic sometimes the site crashes, delaying the process altogether.
With WhatsApp Business API, the government can send the direct link of the application status, easing the process and can also help in staying updated with additional developments, other procedures that may be coming up, and their results.
The government can send updates to notify applicants of their application status, such as “Application accepted” or “shortlisted for examination" or “shortlisted for next round” among other things like the documents needed, the criterias or even the schedule of their next round/exam.
Start the career guidance program.
The government of India can also offer helpful career guidance and job search support using WhatsApp Business API. This allows the government to share important information with job seekers in a simple and organized manner.
Career Advice and Tips
The government can send simple tips on how to prepare for jobs, crack an interview, or explore different career options via WhatsApp carousels, through which citizens can choose the option most helpful to them.
Get full details of the exam center.
It gets very difficult for candidates to find the exam centers and other details, which might create a panic situation for them. WhatsApp Business API can come as a savior here. The government of India can use WhatsApp to send the full details of the exam center to the candidate. This includes the center address, reporting time, dress code, things that are and are not allowed in the exam, along with any other important instructions, making it easier for candidates to stay informed and stress free.
Result Notifications
Send the result notification directly through WhatsApp to your candidate with the results whether “pass” or “fail” or a simple message with a link redirecting the candidates to the official government website or portal where they can easily check their results. This will ensure quick access and reduce confusion.
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Using the WhatsApp Business API will make it easier for the government to communicate with its citizens. The government can send job updates, exam center details, result notifications, and career guidance program information.
WhatsApp Business API tool makes the process smoother and more efficient, helping the government services to work better. This will help make filling out the application form easier, and more people can find relevant jobs or the guidance they need.
Here, the Anantya.ai platform promises quick, transparent, and easy communication, simplifying the government's ability to interact with the people and provide effective services.
To boost the efficiency and convenience of your WhatsApp API experience, go with Anantya.ai.