Messaging Channels


Utilise multiple agents to talk to your customers on Instagram. Take advantage of its popularity to connect, sell, and help customers through messages.

  • Manage incoming chats - greet customers, inform them if you're unavailable, and direct them to the right agent or department.
  • Respond to messages - move customers to different agents, create support requests, or complete their orders
  • Supervise and report on conversations - review how well your agents are doing, see all their chats, and step in when needed.
  • Use Instagram for marketing - engage with ad campaigns, nurture leads, send messages about abandoned carts, newsletters, and offer additional services.
  • Implement business processes - tailor Instagram to benefit your business and streamline your operations.

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